Importance of Quality Management System for Running a Successful Company

Introduction Quality is an important aspect in the operation of any firm. There are a number of perspectives that one may opt to explore while defining quality. On the one hand, quality is regarded as a philosophy and on the other hand, it is viewed as a form of scientific measurement. With regard to quality as a form of scientific measurement, Schlickman (2003, p.19) opines that quality is relative, and not absolute.Advertising We will write a custom research paper sample on Importance of Quality Management System for Running a Successful Company specifically for you for only $16.05 $11/page Learn More This means that the definition of quality varies from one customer to another. In line with this, the definition of quality amongst customers also varies depending on their expectations. This makes the attainment of quality a challenge amongst firms. However, there is always an opportunity for a firm to improve the quality of its products and services. Wi th regard to quality as a philosophy, a number of steps are considered in the improvement of quality in relation to products and services. The initial step entails the formulation of an effective improvement process in relation to quality objectives. This leads to the identification of action items by the firm’s management team with a view to improving the identified problems. A comprehensive audit of the findings is conducted and a conclusion drawn and this forms the basis for data analysis. As a result, corrective measures aimed at improving quality are undertaken and reviewed by the management. Considering the rate at which the business environment is undergoing transformation, it is vital for firms to consider integrating the concept of Quality Management System. Quality Management System (QMS) is defined as the number of activities aimed at directing and controlling a particular business enterprise to attain efficiency in its operation. One of the major theories of QSM i s Total Quality Management (TQM). TQM ensures that a firm’s operations are decentralized. This means that the employees contribute to a firms’ management since they have the capacity to undertake some decisions (Swansburg, 2002, p. 533). Concepts of QMS For effective implementation of QMS in a firm, there are a number of concepts that have to be considered as outlined below.Advertising Looking for research paper on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Organizational structure Procedures Processes Resources According to Schlickman (2003, p.20), QMS is integrated within the firm’s organizational structure. An effective organizational structure ensures that a firm has the necessary level of employees for effective operation. In addition, the institution of an organization structure ensures that the firm’s resources are utilized effectively in order to maximize output. In the operation of a firm, there are a number of policies that have to be met and integrated. These policies ensure that a particular firm remains in operation. However, the policies vary from one industry to another. An organization’s QMS must ensure that these policies and regulations are reviewed to ensure efficiency and effectiveness in the firm’s operations (Mukherjee, 2006, p.43). On the other hand, processes entail the various internal business operations which enable a firm to develop products and services in relation to market needs. QMS enables a firm’s management team to undertake a comprehensive review of the various processes with a view to ensuring that the products meet the predetermined standards. In addition, QMS ensures that customer’s expectations are attained and at the same time, that costs are controlled. Resources include the various items that a firm must procure in its production process. Integration of QMS enables a firm to review its raw mater ials and financial strength in order to determine whether the firm in question is operating profitably. Understanding the role of strategic quality planning for organizations Over the past few decades, consumers have increasingly become conscious of quality in their consumption patterns. As a result, firms have incorporated quality as one of the elements that can lead the firm to attain a high competitive edge relative to competitors. Consequently, the element of quality has been considered as a key issue in strategic planning. In order to attain quality, the management teams in various firms have incorporated the element of quality in the firm’s mission and vision statement and other organizational policy guidelines. For example, management teams are increasingly formulating quality statements which are a key component of strategic planning. These statements are reviewed occasionally. Through integration of quality in the firm’s strategic planning process, the firm is able to discover its customer’s needs. For example, the firm can be able to determine the consumers’ future needs. In addition, the firm is able to undertake customer positioning. For example, the management team is able to determine whether to increase or reduce its customer base.Advertising We will write a custom research paper sample on Importance of Quality Management System for Running a Successful Company specifically for you for only $16.05 $11/page Learn More Through strategic quality planning, it is possible for the firm to conduct a gap analysis by evaluating the core values thus developing ways to close the gap. However, the changes to be implemented must be in line with the firm’s mission statement, vision statement, and core values. As a result, a firm’s employees are appreciating the importance of ensuring that the products and services are of high quality. This culminates with a shift in relation to the employ ee’s perception of products from being just mere physical products to customer value. The goals of Quality Management System According to the Department of Trade and Industry (DTI), the goals of QMS are two- fold: the attainment of customer requirements, and organizational requirements. Customer requirements In the operation of a firm, the attainment of customer satisfaction is very important. According to Hill, Self and Roche (2002, p.20), an organization that puts into consideration customer satisfaction cannot survive in the long term as a going concern entity. In order for a firm to achieve this, it must identify customers’ requirements. Hill et al (2002, p.20) defines customer requirements as inclusive of all the customers’ expectations, whether stated or implied. This means that the customers’ needs may include a number of factors depending on how the customers judge an organization. Therefore, the expectations of a customer will not necessarily be related to the core products that the firm provides but also other aspects such as how the product or service supplied. It is the role of a firm’s management team to ensure that the customer’s requirements are effectively identified and delivered if at all customer satisfaction is to be attained (Grigoroudis, Siskos, 2009). In order to achieve this, all the firms’ employees are involved in the QMS. Through the incorporation of the concept of Customer Relationship Management, all the firm’s employees ensure that their activities contribute towards attaining the customer satisfaction objective.Advertising Looking for research paper on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The resultant effect is that the productivity of the employees is significantly improved. By delivering products and services which result in a high level of customer satisfaction, a firm is able to increase its market share and hence its productivity (Blanchard, 2010, para. 1-2). Attainment of organizational goals Through integration of QMS, there is a high probability of a firm attaining its organizational goals and objectives, resulting in the attainment of consistency in relation to methods, equipments and materials necessary for the attainment of the firm’s goals. For example, QMS results in the improvement of process control while at the same time reducing wastage (Jain, 2001, p.292). In addition, effective control of the processes through the stipulated QMS policies enables a firm to minimize the cost of operation. This culminates into an increment of efficiency in the firm’s process of operation. Ways in which a firm can design products for quality According to Peel (2002, p. 1) customers are undergoing a significant change. One of the factors that have resulted in this change is that they are able to access a wide range of information in relation to product s and services. In an effort to develop products which result in maximum customer satisfaction, firms should incorporate the concept of Customer Relationship Management. This will aid the management team to understand customers’ needs. Through CRM, a firm is can be able to develop a relationship with the customers, hence gaining effective understanding of their products and services needs. To attain this, the management team should determine goals which are congruent between the organization and the customers. This will result in the establishment and maintenance of a strong rapport between the two parties. By incorporating the concept of CRM, the firm’s management team shifts its focus to the customer. This means that the information obtained from the customers is used to design and develop the products. According to Oakland and Marosszeky (2006, p.89), a wide range of information is required in the product designing phase. Through the incorporation of CRM software, the firm can be able to gather a wide range of information. By sampling the customers’ complaints, the management team is able to identify problem areas in relation to quality which the firm should improve. This enables the firm to streamline what it offers in accordance with the customers requirements. Quality function development concepts The incorporation of quality function development plays a significant role in the process of designing products in relation to customer needs (Akao, 2004, p. 43). In order for quality function development to be effective, a number of concepts should be integrated. These include; Market research Concept design Innovation Prototype testing Testing the final product or service Trouble shooting Market research enables the development team to id entify market needs which will result in customer satisfaction. To ensure that a high level of effectiveness and efficiency is attained, it is important to incorporate members of other departments in the QFD team from the time the idea to develop the product or service is conceived (Oakland Marosszeky, 2006, p.89). Before producing the product in large numbers, it is important to test its effectiveness. This can be done by selling the product to a small proportion of customers. This will help in determining the product’s market acceptability and also identify areas which should be improved depending on market response. Correlation between quality management and business success According to Longnecker, Moore, Petty and Palich (2005, p.442), there is a direct correlation between quality management and a firm’s success. In order for this to be achieved, it should be ensured that a supportive company culture is incorporated. This means that the firm’s values, prac tices and traditions should be well understood and followed by the employees. As a result, quality becomes a key source of value in the firm’s culture. One of the firms that have succeeded in its operation as a result of integrating the concept of Total Quality Management is McDonald’s Company. In order to attain this, McDonald’s have integrated the concept of quality management in its totality. This entails the employees, the food and the restaurant. The employees are required to be time conscious and clean. In addition, they are required to adhere to well formulated operational standards. It is a requirement that the food served and the restaurant remains always clean. Quality control is also integrated via listening to customer feedback. Despite its rapid expansion via the incorporation of the concept of franchising, Sambo’s Pancake House, located at Santa Barbara, failed. Its failure resulted from the fact that the firm’s management team did no t ensure consistency in relation to quality control as it is the case in McDonalds (Kurtus, n.d, para. 5). Tools for Quality Management or Continuous Quality Improvement and renewal strategies In order to ensure that QSM is effectively integrated in the firms operation, there are a number of tools which firms’ management team should consider. In relation to TQM, some of the tools which can be integrated include the Pareto principle, checklists, control charts, check sheets, and scatter plots. The pareto principle postulates that 80% of challenges that a firm experiences in relation to the quality of its products and services result from either the raw materials, machines or the operator amongst others. Scatter plots will enable the management team to determine the relationship between two variables such as quality and customer satisfaction. On the other hand, checklists can be used to determine whether the necessary procedures have been adhered to. Conclusion and recommendati on Quality System Management is a key component in the long term success of a firm. Through QSM, a firm can be able to develop products that are in line with the market demand. The resultant effect is that the firm will create a high competitive advantage. In addition, the incorporation of QSM can result in a firm developing new products, resulting in a satisfaction of customers’ needs. Considering the current rate of globalization, it is paramount for firms to incorporate the concept of QSM in their operation. In addition all the various departments should be involved to increase its effectiveness and efficiency. The system should also be audited continuously in order to identify areas which require to be changed. Reference List Akao, Y. (2004). Quality function deployment: integrating customer requirements into product design. Washington: Productivity Press. Blanchard, D. (2010). Quality management helps you to determine if your customers are satisfied. Web. Grigoroudis, E. Siskos, Y. (2009). Customer satisfaction evaluation: methods for measuring and implementing service quality. Chicago: Springer. Hill, N., Self, B. Roche, G. (2002). Customer satisfaction measurement for ISO 9000: 2000. New Jersey: Heinmann-Butterworth. Hoyle, D. (2006). ISO 9000 quality systems handbook. New Jersey: Butterworth Heinemann. Jain, J.P. (2001). Quality control and total quality management. Washington: Tata McGraw-Hill. Kurtus, R. (2008). Quality in the restaurant business. Web. Longnecker, J., Moore, C., Petty, J. Palich, L. (2005). Small business management: an entrepreneurial emphasis. New Jersey: Cengage Learning. Mukherjee, P. (2006). Total quality management. New York: PJHI Learning PVT LTD. Oakland, J.S. Marosszeky, M. (2006). Total quality in the construction supply chain. New Jersey: Butterworth-Heinemann. Peel, J. (2002). CRM: redefining customer relationship management. London: Digital Press. Schilickman, J. (2003). ISO 9001: 2000 quality management syste m design. Canada: Artech House. Swansburg, R. (2002). Introduction to management and leadership for nurse managers. Chicago: Jones and Bartlett Learning. This research paper on Importance of Quality Management System for Running a Successful Company was written and submitted by user Tenebrous to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

My Poem Essays - Prayer, Scout Prayer, Nelle A. Coley, Free Essays

My Poem Essays - Prayer, Scout Prayer, Nelle A. Coley, Free Essays My Poem When we were young,I just knew I would find you.I might not of known you,But I knew what you were feeling.The day we met I knew it was you,The one in my dreams.When I think of you I know my prayers have been answerd.All now that I can hope for is that you will always love me.And when the day comes that we shall part,and leave one another.... Just think tomorrow we will meet again. Sometimes I feel,That this might be the end.But you always reasure me and say that this is only the begining. You say that you love me,But sometmes I wonder.Like when you say the things you do.I love you and even though I get confussed,I know that you love me. And I will never let you forget this...We have made it this far,we are here till the end! ________________________________

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Developments of Stem Cell Technology

Developments of Stem Cell Technology The research of embryonic stem cell is classified under the study of biotechnology, which is one of the most recognized areas of research by the public, as well as one that have the potentials of benefited from the completion of the research7. The embryonic stem cells are the absolute base form of all cells that is within a human, they are frequently known for two of their main characteristics. One is the ability to self-renew though a long period of time while remain non-specialised, and the other main characteristic is the stem cells ability to differentiate and give rise to any specialised cell3. Because of these characteristics, it brings hope to cure diseases that were not possible before, by replacing the damaged cell with a new one that is being derive from a stem cell. Neurodegenerative diseases are a prime example where scientists believe that stem cells are the key to treating the disease. However, the research of embryonic stem cells has always being surrounded with contro versy, due to the pro-life movement around the world. This report will be mainly focused on the use of stem cell on treating neurodegenerative diseases, and a general overview of the progress in the research of stem cells. (202 Words) Review The majority of the research done on embryonic stem cells is directed mostly toward medical treatment such as bone narrow transplant, regrowing a new nerve cell to heal Neurodegenerative diseases and more. The researches of stem cell started in the mid eighteen hundreds, when scientists discovered that some cells have the ability to generate into others. But the application of stem cell only start to boom from 1960s, when the human understanding on natural biological systems had increased to the point that it allowed scientists and doctors to do bone marrow transfers between two humans which resulted in curing a patient with severe combined immunodeficiency in 1968. This is the reason that stem cell research attracted attention from the public, due to the possibilities of curing several different types of diseases or healing damages that were beyond humans natural healing ability. Stem cells are the fundamental cells of all the different types of cells that are in a human body. It has the ability to renew itself, under the correct environment and performs obligatory asymmetric replication (see diagram 1 at appendix 1). This, combined with their ability to transform into any specific cell type that can be found in a human body, makes it possible to create new cells to replace those that were damaged by disease or treatment processes. However, the current understanding of the behaviour of stem cells is not enough for scientists and doctors to use them to completely cure a certain disease. Nevertheless, we currently have enough understanding through research, to show that stem cells do have the ability to lessen the symptoms such ailments as Alzhei mers disease. The research into stem cells has potential of curing most of the long-term diseases known to doctors; however the cost of this research is the main reason of controversy. The reason of the controversy around stem cells is focused mainly because embryonic stem cells can only be gathered when an egg is being fertilized. The process of gathering a sample of stem cells started by triggering a human egg that has been left in cryo for more than the legal limit, to grow into an embryo like the normal growth of a child. Afterward, the egg started to grow for five to seven days where the blastocyst started to form along with the inner cell mass. The whole blastocyst is then moved to a specially prepared culturing plate that is covered in a feeder layer, that is designed to support the growth of the stem cell, and chemicals are added to break the blastocyst to allow the inner cell mass to be exposed. From this point on it is merely waiting for the inner cell mass to grow and divide into stem cells that the researcher can use to test in a controlled environment by using different growth factors that will hopefully allow the scientist to map out the reaction of different types of proteins and the chemical environment that would decide the growth path of these stem cells (see diagram at appendix 2). By this point, most biotechnologists require assistance from people in another field, such as chemical engineer, protein specialist and doctors to help culturing or to understand how this stem cell works. These specialist from other field of science, help scientists to understand the growth factor that is involved in the differentiation of the cells. A prime example would be the use of growth factors. Unfortunately this is also where the controversy starts; a lot of people around the world that support pro-life organisations believe that the research of stem cells is immoral; since every embryo that is being used to extract the stem cells have the possibility of becoming a full child, thus the process of extracting the stem cells would destroy the possibility of life. They believe that the same research can be conducted through adult stem cells, or known as somatic stem cells, that can be isolated from bone narrow, or any other cells that have the ability to self repair, without the need of creating a full embryo. While it may be possible to do so, the concentrations of somatic stem cells are extremely hard to isolate and researchers are currently unable to grow them in cultures for further study. However, most scientists believe that while each embryo has the possibility of developing into a child, the long period of cryo that is used to store the egg, is damaging it, to a point that the death rate of the infant will be higher, along with the fact that these cells were originally scheduled to be destroyed, thus it does not make much difference. Therefore, until either the somatic stem cells can be cultured and proven to be as potent as embryonic stem cells, or the latest induced pluripotent stem cells that are created by reprogramming the adult stem cell back into the pluripotent stem cell stage of development. Scientists are stuck on using embryonic stem cells for the majority of the study. (792) Application Case study The advancement in the field of biotechnologys research into stem cells has already started to show results. In the past, diseases such as Alzheimers, which are diseases that cause the degradation of neurons on nerve cells, which were not treatable by doctors before. The most that doctors were able to do was to relieve the pain caused by the disease, they were not able to locate the source of the disease, or how they affected patients. However, since the development of stem cell technology, scientists have regain hope of finding cure or treatment process that can permanent treat these diseases. Using the same system that was originally designed to house the stem cells, they were able to isolate the infected neuron samples that were affected by the diseases, and therefore, were able to devise a treatment or cure for the diseases as they now have a sample with which they can work. Alzheimers disease is one of the most common neuron degradation diseases seen in the world. In America alone, there are at least 5.3 million people that have this disease. Alzheimers disease attacks the nerves and neurons that are in the brain over a long period of time, which slowly causes memory loss, problem solving skills, thinking, to the point that the brain can no longer function properly, leading to death. Alzheimers disease currently has no cure, as the rate that the human body regenerates the brain cells are much slower than the rate of infection. Therefore, theoretically it will be possible to cure Alzheimers if all infected nerve cells could be removed, and replaced with new nerve cells that were derived from the adult stem cell of the patient. This same application can also be used on other diseases such as Parkinsons disease or sport injury that normally requires years of recovery. Based on a published journal in 2009, scientists were able to use bone marrow derived the mesenchymal stem cell to relieve symptoms of Alzheimers on a mice model that have been purposely induced. According to the research journal, when a patient (or mice in their case) that is presented with the disease, the concentration of amyloid-b (Ab) peptides in the form of amyloid plaques in the brain parenchyma increases, which causes neural loss to the patient. Therefore, in a direct treatment the research team injected bone-marrow-derived-mesenchymal stem cells into the brain of the induced mice, the result showed that there is a diminution of amyloid-b by the reactivation of microglia that were re-stimulated by the injection of the stem cells. Thus the research team arrived at the conclusion that BMMSCs can promote reduction of the amyloid-b through the microglial activation in the induced Alzheimers brain, suggesting a potential therapeutic agent against Alzheimers disease. (453) however, in the journal the research team fail to considered the other cause of Alzheimer the neruofibrillary tangles Conclusion In conclusion, it is clear that the development of stem cells is one field of biotechnology that is emerging quickly as the understanding of natural biological systems increase, along with the fact that the diversity of biotechnology is potentially limitless in the field of medical research. For example, during the process of creating a suitable environment for the embryonic stem cells to grow, researchers have accidentally created a solution that can keep donated organs for longer periods of time, allowing a higher chance of success to the transplant surgery after a long period of travel. In the future, once more is understood about stem cells, the whole technology may be advanced enough to reconstruct an entire limb. There remains much controversy around this field, due to the researchers ethical practices, notably, obtaining new stem cells. Referencing Kil Lee, Jong, Hee Kyung Jin, and Jae-sung Bae. Bone marrow-derived mesenchymal stem cells reduce brain. Neuroscience Letter 450.2 (2009): 136-41. Web. 31 May 2010. . S. Shihabuddin, Lamya, and Isabelle Aubert. Stem cell transplantation for neurometabolic and neurodegenerative diseases. Neuropharmacology 58. (2010): 845-54. Web. 12 May 2010. . Stem Cell Basics. In Stem Cell Information [World Wide Web site]. Bethesda, MD: National Institutes of Health, U.S. Department of Health and Human Services, 2009 [cited Wednesday, May 12, 2010]ÂÂ  Available at Unknown, Unknown. What is the history of stem cell research? History of Stem Cell Research. AllAboutPopularIssues.org, 2010. Web. 12 May 2010. . Unknown, Unknown. What is Alzheimer? Alzheimers Association. Alzheimers Association, 06 April 2010. Web. 28 May 2010. . Unknown, Unknown. Stem cell. Stem Cell. AlphaMed Press, 28 May 2010. Web. 12 May 2010. . Keener, Kevin, Thomas Hoban, and Rekha Balasubramanian. BIOTECHNOLOGY and its APPLICATIONS. North Carolina State University. North Carolina State University, 06/03/2010. Web. 12 May 2010. . Lindvall O (2003). Stem cells for cell therapy in Parkinsons disease. Pharmacol Res 47 (4): 279-87. Doi: 10.1016/S1043-6618(03)00037-9. PMIDÂÂ  12644384.ÂÂ   Goldman S, Windrem M (2006). Cell replacement therapy in neurological disease. Philos Trans R Soc Lond B Biol Sci 361 (1473): 1463-75. Doi: 10.1098/rstb.2006.1886. PMIDÂÂ  16939969. Unknown, Unknown. Stem Cells and self-Renewal. isscr. ISSCR, 2010. Web. 28 May 2010. www.isscr.org/public/SC_self-renewal.pdf Unknown, Unknown. Neurofibrillary Tangles. Department of Pathology. University of Oklahoma, 2010. Web. 30 May 2010. .

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